Support

What we can help with

• Signing in or accessing your account.
• Saving or syncing activities and journal entries.
• Using voice transcription.
• Setting up or stopping AI Access for Claude Code, OpenAI Codex CLI, OpenCode, or another compatible local client.
• Deleting your account and associated Time n Tell data.
• Questions, feedback, or accessibility needs.

What to include

Tell us what you expected, what happened instead, and the steps that led to the problem. Your device model, operating-system version, Time n Tell app version, and the exact wording of any error can also help us investigate.

Please do not send your password, authentication codes, API keys, AI Access keys, raw audio, activity notes, private journal content, screenshots, or AI client conversations. We will ask for the minimum information needed to help.

If an AI Access key is exposed

Treat an exposed AI Access key like a password. In Time n Tell, open Settings > AI Access and revoke it immediately, or replace it if you need to keep a connection. Then update the local client with the new key. Do this before contacting support, and never include the old or new key in your message.

Delete your account

In Time n Tell, open Settings and select Delete Account Data to permanently delete your account and associated data. If you cannot access the app, email support@timentell.com.

Privacy

Read the Time n Tell Privacy Policy for details about the information the app handles and your choices.